1. Customer’s Orders

Orders: Any orders placed by you are subject to acceptance by us according to availability of the products. We will use our best efforts to provide you with accepted orders at the expected delivery date in accordance with the Service Terms and Conditions, subject, however, to delays due to Force Majeure. Deliveries will be made by courier to your indicated address, Monday to Saturday between 8:00am and 2:00pm, excluding official holidays.
Cancellation and changes to orders: Order placed cannot be cancelled or changed.
Refunds or Exchanges: All items on the Service are perishable, therefore, all purchases will be final and non-refundable.

2. Payment security

We assure you that payment on-line is safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.
Payment security: We use the Secure Socket Layer (SSL) technology. SSL is a standard security technology for establishing an encrypted links between a server and a client. Also, you will notice that URL starts with”https:” instead of “http:” which means that you are in a secure mode. Our payment gateway provider is Bank Audi who support the industry leading cardholder authentication systems provided by Visa and MasterCard international including:
Card Security Code Verification (CVC/CVV2)
MasterCard Secure Code
Verified by Visa

3. Force Majeure

We shall not be held liable for any failure, delay, damages or loss caused by Force Majeure Events or cause beyond our reasonable control. The expected delivery date shall be deemed automatically extended for a period of time equal to the time lost due to any delay under this provision.

4. Consequential damages

Notwithstanding anything contained herein to the contrary, the Service Owner shall not be held liable for any consequential, contingent or incidental damages whatsoever resulting from any use of the products provided through the Service.

5. Severability

If any provision of these Terms and Conditions shall be held to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be affected or impaired thereby.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Lebanon.
You hereby consent to the exclusive jurisdiction of the courts of Beirut in respect of any disputes arising in connection with the Service, or any matter related to or in connection therewith.

7. Comments and questions

If you have any questions, comments or concerns about your order, feel free to contact our customer service team by phone on +961 7735226 ext. 222 Monday through Friday from 9:00 am till 5:00 pm (Beirut time) and Saturdays from 9:00 am till 2:00 pm or send us an email at customercare@albaba-sweets.com

Privacy Policy

• This Privacy Policy describes how we collect and use personally identifying information. Please read this Privacy Policy carefully.

• Whenever used in this Privacy Policy, capitalized terms shall have the meanings set forth in the Terms and Conditions of the Website.

• By using the Website, you consent to the terms of this Privacy Policy and you accept that this Privacy Policy may be amended from time to time by the Company at its sole discretion. Please check this Privacy Policy regularly to review any changes.

• We use the personal information you supply for the purpose of processing your orders and communicating with you about the goods or services you have requested through the Website, and for processing payments, preventing fraudulent transactions, and as described in this Privacy Policy. We collect the information you provide when you use the Website, including when you sign up for an account. We also collect information about how you use our Service, such as the types of content you view or engage with or the frequency and duration of your activities. We work with a third party service provider, who uses information collected automatically through technology to help us better understand how you use the Website. The information this third party service provider collects, such as how you navigated around our website, will help us to better serve you. When you make purchases, we collect information about the purchase or transaction. This includes your payment information, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping and contact details.
We collaborate with other companies and individuals to perform functions on our behalf. Examples include delivering packages, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

• We take your privacy and security seriously. For this reason we work to establish technical, administrative, and physical security measures to protect against unauthorized access or use of personal information. We cannot, however, guarantee the security of any information you send to us and you do so at your own risk.
Email and instant messaging are not recognized as secure communications. Therefore, please do not send private information to us by email.
Entrants are responsible for maintaining the confidentiality of their password and account. Entrants are responsible for activities that occur under their account and should immediately notify us of any unauthorized use of their account.

• You understand and agree that we may (i) disclose your personal information to any member of our group, and (ii) access, retain, and disclose any information we may have about you if required to do so by law or in a good faith belief that such access, retention or disclosure is reasonably necessary to avoid liability, to comply with legal processes, such as a search warrant, subpoena, statute, or court order, or to protect our rights and property, or that of our affiliates or the public. If you breach the Terms and Conditions, your personal information may be passed to third parties, such as our legal advisors to the extent necessary to enable those third parties to resolve the matter.

• If the ownership or control of all or part of our Website changes, we may transfer your information to the new owner.